The Drain Surgeon Cape Town

Leak detection using pressure testing, G-Mic acoustic testing and Sensistor gas emission detection. Geyser repair and replacement. Water system pressure tests. Electro-mechanical drain cleaning and high-pressure hydro jetting of sewers.

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Service Provider's Details

Name of business:

The Drain Surgeon Cape Town

Responsible Person:

Debbie Pratt



Physical Address:

17 Tokai Road
Cape Town

Postal Address:

17 Tokai Road
Cape Town


012 342 1860


These details have been viewed 1389 times
since 2015/11/20
(updated daily, click to view details)


0861 758 623


012 342 1475

Contact Persons

Debbie Pratt 012 342 1860 (Office Hours)
Debbie Pratt 0861 758 623 (All Hours)


Builders & Construction
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Ceilings, Drywalls & Partitions
Electricians & Electrical
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Pre-Paid Meters Supply & Install
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Compliance Certificates Electric
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Earth Leakage Fault Finding
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Electric Fence Install & Repair
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Electrical Lighting & Industrial
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Electricity Savings Devices
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Gate/Garage Motors & Automation
Plumbers & Plumbing
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Blocked Drains
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Burst Pipe Repairs
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CCTV Camera Inspection
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Damp Proofing
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Drain Cleaning
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Drain Specialists
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Emergency Plumbers
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Gas Geysers Supply & Installation
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General Maintenance
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Geyser Replacements
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Grease Trap Cleaning
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Gutters & Downpipes
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Heat Pump Systems Domestic/Commercial
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Industrial Plumbing
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Leak Detection
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Pipe & Cable Tracing
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Plumbing Contractors
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Pressure Pump Systems
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Pressure Testing
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Pressure Valve Replacement
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Septic Tanks & French Drains Construct
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Septic Tanks Vacuum Suction Removal
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Solar Heating Supply & Install
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Storm Water Drains
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Subsoil Drains
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Water Filtration & Purification
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Water Harvesting
Swimming Pools
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Pool Motor & Pump Repairs


To deliver the BEST emergency maintenance plumbing and electrical services by:
• Employing excellently qualified personnel
• Having a positive attitude
• Being friendly
• Responding with speed and efficiency to every call out
• Delivering exceptional service
• Keeping our prices competitive and fair


The Drain Surgeon Group, established in 1979, operates nationally under the brand names of The Drain Surgeon, The Electro Surgeon/Clinic and The Enviro Surgeon. Controlled from a dedicated head office in Hatfield, Pretoria, our network currently consists of franchises and branches across South Africa and provides a 24-hour service, 7 days a week, throughout the year. Founder and managing director Glenn Pratt is a master plumber and a former Vice President of the Institute of Plumbing South Africa (IOPSA). The Drain Surgeon is also a member of several other recognized professional bodies including the CIDB (Construction Industry Development Board), ECA (Electrical Contractors’ Association of SA), FASA (Franchise Association of SA) and SEESA (Small Enterprise Employers of SA).

We subscribe to the highest ethical standards in our dealings with customers and associates.

We have our own manual with guidelines that are in accordance with the OHSAS 18001; ISO 9001, and ISO 14001 regarding an OHS Management System; Business Quality Management and Environmental Management System respectively.

The Drain Surgeon is now the largest plumbing maintenance group in the Southern Hemisphere.

Companies offering plumbing and electrical repair services are not in short supply. Why then should you deal with us? Because of our service attitude. Customer satisfaction is our priority and we value continued excellence in this area at all times.
• Supported by our established infrastructure, we are geared to provide first-class service with efficiency and dependability.
• Customer satisfaction is our priority.
• We offer corporate maintenance contracts, allowing your organisation to budget effectively for the unexpected.
• Insurance repairs are our specialty.
• All our vehicles are fitted with trackers, making it possible for us to pinpoint their movement at any time and accurately respond to queries regarding time spent on a job.
• We guarantee our workmanship for your total peace of mind and carry comprehensive insurance against faulty workmanship and public liability.
• Our vehicle fleet is branded and easily recognizable. Our vehicles are also well maintained and are in constant radio or cell phone contact with our operations room.
• Our staff have been screened for security clearance, wear uniforms and carry personalized ID cards that identify them as members of The Drain Surgeon/The Electro Surgeon/Clinic/The Enviro Surgeon.
• Each one of our highly skilled repair teams includes at least one tradesmen and one assistant.
• Our vehicles carry an extensive set of tools and materials and our teams have access to our fully-stocked stores at any time, ensuring that work can be completed 24/7.
• Our staff training is ongoing and includes technical refresher courses and customer service training.
• BBBEE is important to us and we offer deserving staff members opportunities for advancement.
• We offer 30-day credit to our corporate clients.


The Drain Surgeon offers general plumbing, new installations and corporate maintenance contracts, including:
• Leak detection using pressure testing, G-Mic acoustic testing and Sensistor gas
emission detection.
• Geyser repair and replacement.
• Water system pressure tests.
• Electro-mechanical drain cleaning and high-pressure hydro jetting of sewer and
storm water drains with pipe diameters of up to 900mm.
• Grease trap maintenance.
• Video camera system diagnosis of problems in underground pipe installations, which allows us to pinpoint cracks, sinkholes, roots and leaks. By reducing the need for exploratory digging, this system saves time and money.
• French drain and septic tanker services.
• Our patching team does minor building repairs, painting and tiling. This enables us to offer a comprehensive professional service, leaving your premises ready for occupation once our plumbing/electrical repair teams have completed their work.
• We install and/or repair gutters, down pipes and flashings.
• Ceiling repairs and skimming.
• Drywall and partitioning.
• We supply chemical and bio-active products for the clearing of drains, fat and oil traps, septic tank activator, root killer and other plumbing-relating products.
• Installation and maintenance of Drain Surgeon water purification systems.

We focus only on the repair, maintenance and installation needs of commercial and domestic customers, body corporates, home owners’ associations, institutions and government departments. We are proud to say that The Drain Surgeon is capable of delivering international-standard service levels for our local, national and multinational clients.
The Electric Surgeon/Clinic also focuses on repairs, with a particular capacity for:
• Replacement of geyser elements, thermostats, isolators and repair of loose connections.
• Electrical stove, oven and ceiling fan installations.
• Replacement of pool motors and pool and borehole pump repairs.
• Electric gate and garage motors.
• Installations of security and garden lighting.
• Electric fencing.
• Repairing power failures and earth leakages.
• New installations, wiring and rewiring.
• Trouble-free power supply to computer points (clean power) and power skirting.
• Issuing Electrical Certificates of Compliance (CoC).
• Installation of electricity-saving devices e.g. geyser timers, energy efficient lighting etc.
• Installation of pre-paid electrical meters

The Enviro Surgeon stocks a full range of biological, eco-friendly chemicals and spill kits. Our main focus is industrial cleaning and plumbing, which includes:
• High pressure jetting.
• CCTV pipe inspections.
• Vacuum cleaning.
• Septic tank and liquid waste removal.
• Leak detection.
• Cleaning up oil spills.


Our people
Careful selection, painstaking training and ongoing motivation ensure that our tradesmen are always the best in the business. All our on-site teams are trained to:
• Discuss the job with the customer, explain exactly what needs to be done to fix it and give a quotation.
• Ensure that once the job has been done, the customer is happy.
• Clean up after they have finished.

Our equipment
• Drain services: Jetting machine with all relevant nozzles, Maxi-Jet Hydro jetting machine, inspection camera, Speedrooter drain cleaners and handy waste pipe cleaners.
• Chemicals: We supply chemical and bio-active products for the clearing of drains, fat and oil traps, a septic tank activator, root killer and other plumbing-related products.
• Vehicles: 21 well maintained service vehicles, two tankers and two vehicles for patching.
• Guarantees:
Unblocked drains - Seven days (minimum, depending on the condition of the system).
Workmanship - Three months.
Materials - Complete manufacturer’s guarantee.

Our control room/call centre
Our control room is staffed seven days a week, 24 hours a day. This enables us to deliver an instant response, no matter what time of the day or night you need us. The Drain Surgeon/The Electro Surgeon/Clinic never sleeps and our many business locations enable us to respond quickly.

All our vehicles are radio controlled and our service teams carry cell phones, making it easy to get the nearest team to you in an emergency.

• Mutual and Federal
• Old Mutual
• Baldwin Metals
• South African Breweries
• Mont Serrat body corporate
• De Beers
• McCarthy Motors
• McDonald’s
• MVA Bricks
• Various Government Departments, including Education; Health; Water Affairs and Science and Technology.
• Pretor
• The Government Employees Pension Fund
• The City of Tshwane Metropolitan Municipality
• Dros
• Mediclinic Heart Hospital
• 1 Military Hospital
• Wonderboom Military Base
• Vibro Bricks
• Zebra Country Lodge
• Glenhaven Retirement Village
• National Chick Ltd
• CMW Auditors
• Pro Admin
• Pioneer Foods
• Woolworths
• Sunbake Boerstra
• Powertech
• Life Hospitals

In addition, we service 98% of the embassies in Pretoria. Given the fact that embassy staff have been exposed to excellent service all around the world, we consider this to be a special accolade and proof that we deliver world-class service.



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